New client calls answered after hours, then passed to you
When your office is closed or your team is in court, a new client may call the next firm instead. An AI answering service picks up, takes the caller's details and what the matter is about, and passes them to your team. It gives no legal advice. Callers are told it is an AI assistant. Fixed quote after a free call.
- Callers are told it is an AI assistant
- Hands off to a person
- Call summary to your inbox or business system
What it does for a law firm
You choose what it handles. Your fixed quote covers exactly that
Answers calls after hours
Picks up when the phone rings, including when your office is closed, and finds out why the caller is ringing
Starts by telling the caller it is an AI assistant
Takes the caller's details
Name, phone number, email and whether the caller is new or an existing client
You decide which details it asks for
Asks your intake questions
What the matter is about, in the caller's own words, and whether a deadline or court date is coming up
You decide the questions
Books a consultation
Offers open times and puts the appointment into your calendar
Which calendar it connects to is confirmed on the free call
Passes urgent calls on
If your rules say a call is urgent, the agent passes it to a person you name, or takes a message
You set what counts as urgent before it starts
Sends a call summary
Who called, what the matter is about and what happened, in your inbox or business system
The connection to your business system is confirmed on the free call
The questions it can ask your callers
Examples for a law firm. You choose the questions, and we write them into the script with you
Who is calling
- Name, phone number and email
- A new matter or an existing client
- The best time to call back
What the matter is about
- What the call is about, in the caller's own words
- Is a deadline or court date coming up?
- The name of the other side, if the caller wants to share it
What happens next
- Offer a consultation time from your calendar
- Or take a message for the right person
- Pass the call to a person if your rules say it is urgent
What happens after hours
Four steps, from the first ring to a summary in your inbox
- 01
Picks up
When a call comes in outside your hours, the agent answers and tells the caller it is an AI assistant
- 02
Takes the details
It notes who is calling and what the matter is about, using the questions you chose
- 03
Books or passes it on
A consultation is booked into your calendar, or the call is taken as a message. An urgent call goes to the person you name, if your rules say so
- 04
Summary for you
A written summary of the call goes to your inbox or business system, so your team follows up
When it passes the call to a person
You decide the rules before the agent starts
When the caller asks
The agent passes the call to a person
When your rules say so
You decide before it starts which calls go to a person, for example an urgent matter, and who that person is
Anything outside its list
Legal questions and anything else outside the list go to a person to decide. The agent can take a message instead
What it will not do
These limits are written down with you before launch
What it can do
- Answer incoming calls, and tell callers at the start that it is an AI assistant
- Take the caller's details and your intake answers
- Book a consultation, take a message and pass the call to a person
What it never does
- Give legal advice or say whether the caller has a case
- Pass itself off as a person
- Act outside this list: anything else goes to a person to decide
Data limits
- It only uses the calendar and customer list you choose
- It never sees your passwords
- Each call ends with a written summary, so your team can check what happened
Law firm questions
How much does an AI answering service cost for a law firm?
Fixed quote after a free call. It depends on what the agent has to do and what it connects to, so we scope it with you first.
Will callers know they are talking to an AI?
Yes. At the start of each call the agent tells the caller they are speaking with an AI assistant.
Does it give legal advice?
No. It takes the caller's details and passes them to your team. Legal questions and anything else outside its list go to a person.
Can the questions differ by practice area?
You choose the questions, so intake can differ by area. We write them with you before launch.
Where do the details go?
Each call ends with a written summary sent to your inbox or business system. The agent only uses the calendar and customer list you choose, and it never sees your passwords.
Can it book into my calendar?
Yes. It offers open times and puts the appointment into your calendar. We confirm which calendar it connects to on the free call.
Get a fixed quote for after-hours answering
Send a few details. We reply the same business day to book a free call, then send a fixed quote.
Or book a free call
Times are shown in your time zone.
Pick a day